Case Study: West Virginia University

Case Study

Case Study: West Virginia University

The Facts

institution
West Virginia University
student population (FTE)
~30,000
get inclusive products
Campus site training license
process
Independent evaluation
Role IN Evaluation
previous vendor
EverFi
Why they left EverFi
  • Very poor customer service
  • High prices
  • Little willingness to customize content and approach

Q&A

Nathan Harlan
Nathan Harlan
Executive Director, Office of Student Wellness

Describe a unique challenge that you needed Get Inclusive to help address in 2020 or previously.

“Working to implement Covid Education modules for students and employees was an unanticipated and complex challenge. I don’t believe WVU has ever previously mandated a training in such a short period of time across the student and employee ranks.”

Tell us about your experience during implementation. How was the level of service?

“Get Inclusive was very accessible throughout the implementation. The launch of voices for change (which in previous years was the big launch) felt small in comparison to launching the Covid Modules. Though we ran into a number of small challenges, Karen, Ali and others were quick to respond and were willing to suggest and work on solutions.”

What are two or three things Get Inclusive does better than your previous training vendor?

“The level of customer support is substantially better. Beyond quickly returning emails and phone calls I felt like I was working with Ali and Karen to collectively trouble shoot and problem solve. Previously it felt like we were working against the vendor to get our issues addressed.”

What would you tell a peer institution considering switching to Get Inclusive?

“Our experience has been very positive. No two institutions are exactly alike, therefore the approach to online training can’t be either. Get Inclusive gets that and made the time to learn about WVU and become a partner rather than just a vendor.”

Is there anything else you’d like to tell us about your experience with Get Inclusive?

“Beyond providing timely, effective customer support, the Get Inclusive team has been very enjoyable to work with. A little humor goes a long way in the midst of a stressful program launch.”

Want to learn more about switching to Get Inclusive?